At BCS, our mission is to help you do what you do best by providing flexible turnkey outsourced solutions in outsourced billing, print and mail presentment services, eDelivery, document management, Marketing and customer communications, accounts receivable, payments, accounts payable, scanning, and data processing.
The innovation of our sophisticated systems, equipment and team of experts can help you solve your biggest challenges with both scalable and reliable workflows and output to multiple destination channels – mobile, web or print.
We will help you assess your business’s focus areas and provide a well mapped strategy with the tools for reaching your business goals while reducing costs and providing your customers with excellent service, products and performance.
Our focus on customer service is paramount to the way we approach our business. We put the needs of our clients first in order to create scalable and innovative document management solutions that meet our customers’ short-term and long-term business objectives. From the onset of implementation through ongoing process reviews, our account management philosophy sets the stage for delivering service excellence to your organization. We follow a structured approach that helps us develop, implement, and effectively manage dynamic outsourcing operations.
As a part of our transition and implementation approach, we conduct a thorough assessment of your current workflow and business objectives. We utilize best practices, cutting-edge processing technology, and our industry experience to identify a proper solution workflow and team structure for our clients’ projects. Our assessment follows a controlled process that seeks to improve productivity by identifying, reducing, and eliminating non-value-added activities. We reevaluate these solutions over time to ensure that SLAs and workflows remain appropriate as your business needs change.
Delivering client satisfaction and operational excellence is a priority for our company and as such, communicating directly with our clients is of highest importance. Throughout our partnership, we maintain close communication with you and provide regular updates on the status of your service. Our Corporate Policy outlines the procedural guidelines for regular formal and informal communications so that we may review your feedback and adjust our solutions as necessary.